Support

Frequently Asked Questions

Answers to the questions we hear most often about how Alerta sobre works, what it costs, and how to get the most out of it.

What exactly does Alerta sobre do?

Alerta sobre analyses your data and market inputs using automated models to surface patterns, flag risks, and support more disciplined decision-making. It is designed to assist your judgement, not replace it — the final call is always yours.

Who is Alerta sobre built for?

Alerta sobre is built for individuals and teams who want a more structured, data-backed approach to analysis and decisions. Whether you are evaluating options personally or as part of a wider workflow, the platform is designed to fit into your existing process.

Do I need technical or data science experience to use it?

No. Alerta sobre is built so that the underlying analysis is presented in a clear, readable format. You do not need to write code or understand the models in depth to act on the output, though the platform also supports more advanced review for users who want it.

How do I get started?

You can begin with a free analysis directly from the homepage. After that, our team or the onboarding flow will guide you through connecting your data and setting up your first review.

What kind of data can I bring into the platform?

Alerta sobre is designed to work with structured datasets relevant to your decision-making process. The exact formats and sources supported will depend on your setup — our contact page is the best place to check specifics for your use case.

Is there a free trial or free analysis available?

Yes. New users can start with a free analysis to see how Alerta sobre approaches their data before committing to anything further. You can start this from the "Start Free Analysis" link in the navigation.

How is my data kept secure?

We take data handling seriously and apply reasonable technical and organisational safeguards to protect information you share with us. For full details on how data is collected, used, and retained, please see our Privacy Policy.

Can Alerta sobre guarantee specific outcomes or returns?

No. Alerta sobre provides data-driven analysis to support your decisions, but it does not guarantee specific results, returns, or outcomes. Any decision you make based on our analysis remains your own responsibility.

Does Alerta sobre integrate with other tools I already use?

Integration capabilities vary depending on your plan and setup. If you have a specific tool or workflow in mind, reach out through our contact page and we will let you know what is currently supported.

What if I need help after I've started using the platform?

Our support resources, including this FAQ page, are the first place to look. If you need further assistance, you can reach out directly via our contact page and we will follow up.

Can I cancel or change my plan later?

Plan changes and cancellations are handled according to the terms agreed when you sign up. Please refer to our Terms of Service or contact us directly if you need to make changes to your account.

Still have questions?

If you couldn't find what you're looking for, our team is happy to help directly.

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